MotoXPrivacy policy
This policy explains what personal data MotoX (“we”, “us”) collects when you use the MotoX mobile app, the MotoX business portal and this website, why we collect it, and the choices you have. MotoX is a marketplace that connects car owners in Jordan with independent workshops, tow providers, rental agencies, dealers, parts shops and couriers (“businesses”).
1. Data we collect
- Account details — your name, mobile phone number, and optionally your email address and gender. Your password is stored only as a secure hash.
- Business details (business accounts only) — business name, shop locations, opening hours, and the registration documents you upload for verification.
- Location — precise location, only when you allow it and only for the feature you are using: finding nearby shops, choosing a pickup or delivery point, or tracking a tow truck or courier. We do not track your location in the background.
- Photos and videos — pictures you add to inquiries, ads, accident reports, parts and shop pages.
- Content you create — chat messages, inquiries, ads, ratings, reviews and reports.
- Vehicles — the cars you save (make, model, year).
- Transactions — bookings, rentals, tow requests and part orders, including amounts and status. Payments are currently made in cash directly to the business; we do not collect card details.
- Device data — a push-notification token so we can notify you, and, if enabled, technical crash reports that are not linked to your identity.
2. How we use it
- To create and secure your account and verify your phone number.
- To provide the service: send your inquiry to the businesses you choose, run bookings and orders, show live tracking, and deliver messages.
- To send notifications about your requests, and service messages by SMS, WhatsApp or email.
- To review ads and businesses, handle reports, and prevent fraud and abuse.
- To run loyalty points, referrals and promo codes.
- To fix bugs and keep the service working.
We do not sell your personal data, we do not show third-party advertising, and we do not track you across other companies’ apps or websites.
3. Who can see your data
- Businesses you contact. When you send an inquiry, booking, rental, tow request or order, that business sees your name, phone number, vehicle, the location you gave and the details of your request.
- Other users. Ads, shop pages, ratings and reviews are public inside the app. Chat messages are visible only to the people in that chat.
- Service providers that process data for us under contract: Amazon Web Services (hosting, Frankfurt, Germany), Google Maps Platform (maps and places), Google Firebase Cloud Messaging (push notifications), Pusher (real-time chat delivery), Sentry (crash reports, if enabled), and SMS/WhatsApp/email providers for verification codes and notices.
- Authorities, when the law requires it.
4. How long we keep it
We keep your data while your account is open. When you delete your account (see below), your name, phone number, email, saved addresses and push tokens are erased right away, your password is disabled, and your live ads and listings are taken down. Records the other party relies on — completed bookings, orders, ratings and financial entries, and messages you already sent — stay in their history but show “Deleted user” instead of your identity. We may keep limited records longer where the law requires it.
5. Your choices and rights
- View and edit your profile in the app’s Settings.
- Turn location, camera, photo and notification access on or off in your phone settings.
- Block a user or report content from the “⋮” menu in a chat or ad.
- Delete your account in the app (Settings → Delete account) or on our account deletion page.
- Ask us for a copy of your data or for a correction by emailing support@motox.app.
6. Security
Data is sent over encrypted HTTPS connections. Sign-in tokens are stored in your phone’s secure storage (Keychain on iPhone). Access to our systems is limited to staff who need it.
7. Children
MotoX is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has given us data, contact us and we will delete it.
8. Changes
If we change this policy we will update the date above, and tell you in the app if the change is significant.
9. Contact
MotoX — support@motox.app